Refund policy

RETURN/ EXCHANGE POLICY 

Once an order is submitted, it may NOT be cancelled or refunded for any reason.

Human hair extensions are considered to be a hygienic product and therefore all sales are FINAL.

However, if the hair extensions purchased arrive defective in any way, within reason, we are more than happy to provide a refund within SEVEN (7) DAYS of the date the order was delivered. In order to be considered for a refund, you must contact us first to initiate the return. Items must be mailed/handed back within SEVEN DAYS after receiving.

The bundle seal and hang tags MUST still be attached to the hair in order to receive a refund.

Once your order is received and inspected, we will process a refund.

To qualify for an exchange, the item (s) must be in it's original condition (not worn, washed, combed out, etc). Please email us at barbiebeautifulbundles@gmail.com with photo evidence within the first 48 hours of your order being delivered/picked-up to be granted an exchange.